Frequently Asked Questions
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Shipping cost depends on the weight of the package and the destination country.
If a board is in stock you can expect the package to arrive in the folloing 3-7 workdays.
If you order more than one Woodestic board game set to the same address, shipping cost gets better for a set.
If you can’t find your country here, contact us for further information.
|1 set of |
|2 sets of |
|3 sets of |
|4 sets of
|Austria, Czech Republic, Slovakia, Germany||2-3 workdays|
|Belgium, Poland, Slovenia, Croatia, Romania||3-4 workdays|
|Bulgaria, Denmark, Estonia, France, Italy, Latvia, Lithuania, Luxemburg, Monaco, Netherlands, Republic of Ireland, Sweden, United Kingdom, Vatican||3-5 workdays|
|Finland, Portugal, Greece, Spain||3-6 workdays|
|Andorra, Gibraltar, Guernsey, Jersey, Lichtenstein, Norway||4-6 workdays|
|Bosnia and Herzegovina, Serbia||4-6 workdays|
|Cyprus, Malta||4-6 workdays|
|Canada, Iceland, Mexico, United States||4-6 workdays|
|Australia, Egypt, Hong Kong, India, Japan, Singapore||5-8 workdays|
|Brazil, New Zealand||5-8 workdays|
There are two payment methods you can choose from.
Direct Bank / Wire transfer in advance
You can pay for your Woodestic board game set via direct bank transfer. The necessary data for the transfer will be sent to you after placing the order. If you do not receive this e-mail check your spam folder or contact us. An additional 9 Euro will be charged when choosing this payment method. Your package will be set off after the amount arrives to our account.
Pay via PayPal in advance
You can choose to pay via PayPal. You will be redirected to the secure site of PayPal. An additional 4 % will be automatically calculated and added to the final amount during checkout phase. Your package will be set off after the amount arrives to our account.
As our customer, you automatically get special guarantees after buying your Woodestic set. To be assured that your Woodestic board is original, check the back of your board and look for the stamp with tha unique serial number (# XX1234). This number is paired with your order number, name and shipping date. No further registration is needed. So if you need help from us, just refer to this number when contacting us.
“30-day trial” guarantee*
Normally you have a 14-day right of withdrawal if somehow you get dissapointed in our Woodestic board (this never happened before). But if you register your board on our website we exted this period to 30 calendar days. So you’ll practically have a month to test the game without risk.
If under any unfortunate circumstances you find the game unsatisfying, we will give your money back. We only need the complete set with the products you received in their original box to be sent back to us. (AUTOMATICALLY FOR ANY ORDER)
“97-year lifetime” guarantee*
That’s right, ninety seven years! Our boards are so lasting that if you respect the conditions of use and maintenance they will last a century. This means if you notice any flow due to production that makes the game unenjoyable, we will do our best to repair it or we will replace it for free. Basic guarantee for our boards is 1 year that you can extend to 97 years. (AUTOMATICALLY FOR ANY ORDER)
“Vanish scratches” guarantee*
Microscopic scratches are inevitable to appear on the playing surface. After several years and thousands of gameplays these scratches may become esthetically annoying. But we have a solution for you. Choose our scratch removing one-time service (in some packs this option is included) to furbish your board. If you have not purchased this service when you ordered your set, beside product registration you need to pay for this option. (AUTOMATICALLY FOR ANY ORDER CONTAINING GOLD PACK/SET)
“Tired of this color” guarantee*
Are you bored with the color you have ordered previously? With this guarantee you can choose any other color once. You can even ask us to replace your disc sets as well. If you have not purchased this service when you ordered your set, beside product registration you need to pay for this option.
(AUTOMATICALLY FOR ANY ORDER CONTAINING GOLD PACK/SET)