Frequently Asked Questions

Frequently Asked Questions

If you can’t find answer to your questions, SEND US A MESSAGE!

1. How much is the shipping? What’s the delivery time?

Shipping cost depends on the weight of the package and the destination country.
If a board is in stock you can expect the package to arrive in the folloing 3-7 workdays.
If you order more than one Woodestic board game set to the same address, shipping cost is much lower.

If you can’t find your country here, contact us for further information.

CountryEstimated
shipping time
1 set of
Crokinole
2 sets of
Crokinole
3 sets of
Crokinole
4 sets of
Crokinole
5 sets of
Crokinole
Austria, Slovakia, Slovenia, Croatia
2-3 workdays

20 €

23 €

26 €

30 €

35 €

Germany
3-4 workdays

23 €

26 €

30 €

34 €

39 €

Italy, Czech Republic, Belgium, Netherlands, Luxemburg, Romania4-5 workdays

26 €

29 €

34 €

38 €

43 €

UK, France, Denmark, Poland, Bulgaria4-6 workdays

30 €

34 €

39 €

45 €

52 €

Sweden, Lithuania, Spain, Estonia, Latvia5-7 workdays

37 €

42 €

49 €

56 €

64 €

Finland, Portugal, Greece5-7 workdays

46 €

52 €

61 €

68 €

78 €

Ireland6-7 workdays

67 €

74 €

88 €

98 €

112 €

 

2. How can I pay?

There are two payment methods you can choose from.

Direct Bank / Wire transfer in advance

You can pay for your Woodestic board game set via direct bank transfer. The necessary data for the transfer will be sent to you after placing the order. If you do not receive this e-mail check your spam folder or contact us. An additional 9 Euro will be charged when choosing this payment method. Your package will be set off after the amount arrives to our account.

Pay via PayPal in advance

You can choose to pay via PayPal. You will be redirected to the secure site of PayPal. An additional 4.5% will be automatically calculated and added to the final amount during checkout phase. Your package will be set off after the amount arrives to our account.

 

3. What guarantees do I get?

As our customer, you are entitled to get special guarantees after registering your product. If you have already received your board, look at the back of the board and register the #… number here! (Product registering page is under construction, please check it later or get in touch with us. Thank you!)

“30-day trial” guarantee*

Normally you have a 14-day right of withdrawal if somehow you get dissapointed in our Woodestic board (this never happened before). But if you register your board on our website we exted this period to 30 calendar days. So you’ll practically have a month to test the game without risk.

If under any unfortunate circumstances you find the game unsatisfying, we will give your money back. We only need the complete set with the products you received in their original box to be sent back to us.
(*Product registration required!)

“97-year lifetime” guarantee*

That’s right, ninety seven years! Our boards are so lasting that if you respect the conditions of use and maintenance they will last a century. This means if you notice any flow due to production that makes the game unenjoyable, we will do our best to repair it or we will replace it for free. Basic guarantee for our boards is 1 year that you can extend to 97 years.
(*Product registration required!)

“Vanish scratches” guarantee*

Microscopic scratches are inevitable to appear on the playing surface. After several years and thousands of gameplays these scratches may become esthetically annoying. But we have a solution for you. Choose our scratch removing one-time service (in some packs this option is included) to furbish your board. If you have not purchased this service when you ordered your set, beside product registration you need to pay for this option.
(*Product registration required!)

“Tired of this color” guarantee*

Are you bored with the color you have ordered previously? With this guarantee you can choose any other color once. You can even ask us to replace your disc sets as well. If you have not purchased this service when you ordered your set, beside product registration you need to pay for this option.
(*Product registration required!)